Contact & Guidance Portal

Contact Numbers

Individuals: 1‑800‑959‑8281

Businesses: 1‑800‑959‑5525

Benefits: 1‑800‑387‑1193

Digital Assets Compliance Division Department: 1‑866‑379‑2115

Outside Canada & U.S.: 1‑613‑940‑8495

Tutorial – How to Contact by Phone

Follow these steps for efficient assistance:

1. Call the relevant number above during business hours (Monday to Friday, 8:15 a.m. to 5:00 p.m. local time).
2. Prepare your tax ID, reference number, and personal identification before calling.
3. If your question involves digital assets or cryptocurrency, contact the Digital Assets Compliance Division (1‑866‑379‑2115) with transaction details ready.
4. Ask for language assistance if needed – interpretation is available for most calls.

Tutorial – Online and Mail Options

Many services are available online via secure portals:

• Visit the Canada Revenue Agency website.
• Use “My Account” or “My Business Account” for secure document uploads.
• For mailed submissions, send to your tax centre. Common addresses include:

• Sudbury Tax Centre, 1050 Notre Dame Ave, Sudbury ON P3A 5C1
• Winnipeg Tax Centre, 66 Stapon Road, Winnipeg MB R3C 4V7
• Jonquière Tax Centre, 2251 Rue du Roi Georges, Jonquière QC G7S 5J3

FAQ

When are phone lines open?
Monday to Friday, 8:15 a.m. to 5:00 p.m. local time. Lines are closed on statutory holidays.

What information should I prepare before calling?
Keep your Social Insurance Number, tax year, and details of your enquiry ready.

Is this an official CRA page?
No. This is a nstration page inspired by CRA design principles for training and testing purposes only.